Healthcare / Counseling / Operations
Operational ERP for a global counselling network.
Custom ERP platform covering cases, sessions, counsellors, patients, invoicing and multi-regional reporting.
booking automation rate
Bookings and follow-ups without manual intervention.
sessions managed monthly
Global operation with clear SLAs.
time-to-insight
Financial reporting available in near real time.
Context
- CCS needed a central platform for cases, counsellors, patients and global operations.
- Processes were split across many disparate tools with no unified visibility.
Challenges
- Multiple actors with different roles and flows to coordinate.
- Sensitive data with strict access rules.
- Booking, invoicing and reporting for thousands of monthly users.
- Global scale without disrupting local teams.
Solution
- Custom ERP with modules for cases, sessions, counsellors, patients, invoicing and reporting.
- Knowledge hub / LMS for training and resources.
- Integrated booking and session management flows.
- Management dashboards for supervision and visibility.
Technical implementation
- Laravel + Vue.js for a modular, fast application.
- MySQL with Redis for caching and queuing.
- RabbitMQ and jobs for async processing and notifications.
- Role-based access control and granular audit trail.
- Reporting pipelines for operational KPIs.
Impact
- Centralised, traceable operational processes.
- Full visibility across cases and sessions.
- Reduced reliance on inconsistent tools.
- Platform ready for expansion and new services.
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